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CEI: Our History
A quarter of a century ago, the concept of fleet accident management was new. Then in June 1983, in a 10-by-10- foot office staffed by two people above the East Coast Fleet body shop in Northeast Philadelphia, Collision Experts International was born. The immediate goal: generate local corporate fleet business for the body shop downstairs that was owned by CEI's founding partners. The vision: managing accident repairs across the United States through a coast-to-coast network of body shops. “We were two families in the body repair business with the bright idea of targeting corporate fleets in the Philadelphia area,” says Wayne Smolda, CEO and founder of The CEI Group, Inc. “But when we went after the business, we found out that to get it we had to offer more services, and on a national scale.” Within three years and with a few more employees, the company added services that defined fleet accident management: taking First Notice of Loss reports, arranging for temporary rental cars, and pursuing damage recoveries from third parties.
Today, CEI remains a family business
CEI has become one of the
largest providers of accident
and risk
management services in North America,
handling
some 100,000 claims a year
through a network of more
than 3,000
independent collision repair centers.
CEI: constantly expanding and growing
Over the years CEI has continually
reinvented itself,
harnessing advanced
technology to offer more solutions
to a wider array of clients in new
markets. From its origins
in accident
management, CEI has evolved by adding
driver safety and risk management
services under the
DriverCare brand.
Beyond corporate sedan-based fleets, our client base has
grown to include
insurance firms, leasing companies, and
government and trucking fleets. And
once a regional business, its footprint
now extends to Canada, the
Caribbean,
Europe and soon, Latin America.
“We started out offering services to
help fleets control
expenses when fixing
vehicles,” says Smolda. “That’s still our
core business. But today, our growth
also
depends on solutions that prevent
accidents, which generates much bigger
savings for our customers.”
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DriverCare was created by CEI with the fleet manager in mind. A wide range of paperless services are available to manage risk and safety, and you can do it all online. DriverCare works by extracting key predictors of risk, compiling and analyzing that data in meaningful ways to identify at-risk drivers, and automatically execute remediation.
DriverCare Risk and Safety Services offers the largest variety of services for fleet managers, including; risk management, fleet safety training, motor vehicle records and a driver safety newsletter. Find out more by clicking below. |
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How CEI deals with a difficult economy
CEI is a family company and we have all felt the strain of these difficult economic times. But like any family, we adapt and change.
So for the benefit of our clients we’ve begun to emphasize services like subrogation, which makes real dollars flow back into the pockets of fleets. Our subrogation recovery rate is unsurpassed in the industry and we are proud to say that, over the years, we've recovered more than $30 million dollars. That's big for our customers |
How technology pushes CEI to the front
Like our dedicated staff, our online tools never take a day off. Our proprietary applications set the standard for claims, accident and risk management. These amazingly robust tools deliver real data right to your desktop so you know exactly what is going on with each event as it happens. And it's all developed in-house by our impressive staff of IT professionals.
At CEI, we are constantly updating applications. Last year, we added over 18 major enhancements to our online applications in response to customer needs.
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A Well-Trained and Well-Informed Staff
Employees entering CEI go through several weeks of training before taking their first claim or speaking with a driver. CEI offers career advancement incentives to employees that follow our continuing education program.
Our staff boasts high levels of industry knowledge. For example our in-house licensed appraisers and quality assurance staff have years of real-world experience in the field. And our subrogation department is dynamite at going after third-party claims because that's all they do.
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