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Accident Reporting
Our Customer Care Center is always open and ready to take accident reports from you or your drivers 24 hours a day, seven days a week. At CEI, we’re just as concerned with letting drivers know we’re here for them as we are with collecting all the necessary information about their accident. And we take both very seriously. Keeping the repair process running smoothly means less vehicle downtime and reduced fleet costs. |
| Multi-lingual accident reporting kits are available for customers. These convenient pamphlets provide all of the information necessary to begin reporting an accident. |
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Results you can count on
Our success is proven, and we’ve got the numbers to back it up. We consistently average less than 20 seconds in speed of answer when a driver or manager calls CEI. And our customer satisfaction score for drivers is over 97%. |
Professional Accident Specialists
Our Customer Care Center is staffed by accident specialists who have been trained to handle calls quickly, efficiently and empathetically. And our phone system includes multi-lingual prompts so that French- and Spanish-speaking callers can be connected directly with our bilingual service specialists.
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Comprehensive Accident Reporting
Our First Notice of Loss service collects all the information needed to fill out a standard accident form for an insurance company, along with information fleets generally require for their own internal reporting. We can customize your FNOL script to meet your needs. |
Multi-lingual Capabilities
CEI has bilingual representatives onsite to assist our French- and Spanish-speaking callers, we can also bring a third party-on the line for other languages, including Mandarin, Korean, Japanese, Portuguese, Russian, and more. |
Advanced Voice Communication and Systems
Phone calls to CEI travel over our computer network and are integrated with our claims handling applications. This allows us to readily match claim data with inbound or outbound calls. |
Managing Accidents Before They Happen
CEI offers free accident reporting kits to all our clients. The brochures are available in English, Spanish and Canadian French. They can be customized with your logo and special instructions and fit easily in a glove box. The kits help guide drivers on what to do after an accident according to your fleet policy and also include the questions we ask when the accident is reported to CEI. |
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What information do you collect?
We capture any and all information that’s relevant to the incident. That includes vehicle and driver data, and information on any third parties, along with the details of the incident itself. Questions can be added or subtracted from the accident report depending on what your fleet requires. |
How do I access my claim information?
With detailed documentation on every incident accessible by you or anyone on your staff through ClaimsLink, identifying accident trends within your fleet becomes easier. All records are always available online so there’s no need to copy and send reports from one department to another. |
What is the quality of your staff?
They’re the best in the business, and our clients agree. Our representatives go through rigorous training to be ready to take your driver calls 24 hours-a-day, 7 days-a-week. Bilingual staff is also available. We can handle anything, and we do it with a smile you’ll feel over the phone. |
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