Voted one of the best places to work in Pa.

we are people serving people at a difficult time

The CEI experience starts with you.
We have more than 200 employees all working toward the common goal of servicing our varied customer base. It doesn't matter if you’re responsible for 10 or 10,000 vehicles; our staff extends every courtesy to make sure your claim is handled properly with cost-savings a primary consideration. We answer every call as if it were the most important that day.

Robust Technology Puts Us Ahead of the Curve
Like our dedicated staff, our online tools never take a day off. Our proprietary applications set the standard for claims, accident and risk management. These amazingly robust tools deliver real data right to your desktop so you know exactly what is going on with each event as it happens. And it's all developed right here by our impressive staff of IT professionals.

Our Customers Guide Us and We
Love Them for It
Our CEO and founder, Wayne Smolda was once asked: Who were your mentors as the business expanded? He replied:“Our customers. They are people who take me aside and tell me frankly what they think about us, about our market and how we could do better. All of these people tell us the truth, and sometimes it’s brutal.  But that also means they’re pulling for us, and that’s a wonderful thing to have on your side.”

As a mentoring body the CEI Fleet Advisory Council was formed in 1999 to give customers a voice in directing CEI’s research and development toward solutions that minimize claim costs, control accidents and improve driver safety. The Council also provides input for improving servicing processes and information technologies to better serve all clients.

And as CEI has grown into a fleet risk and driver safety company the DriverCare™ Users Group was formed in 2007. Made up of DriverCare Risk Manager™ customers this group comes together annually to share driver safety program best practices with one another and offer recommendations to CEI on future enhancements to our safety offerings.

We Know How to Adapt to a Changing Environment
CEI is a family company and we have all felt the strain of these difficult economic times. But like any family, we adapt and change.

So for the benefit of our clients we’ve begun to emphasize services like - subrogation that have seen real dollars flow back into the pockets of fleets. Our subrogation recovery rate is unmatched in the industry and we are proud to say we've recovered more than $30 million dollars last year. That's money right back to our customers.

Real Live People, Ready to Help 24-7
We never take a day off because your vehicles never take a day off. A single call to a CEI customer care representative sets off a chain reaction of service unmatched in the industry.

Day or night, weekday or weekend, we have multi-lingual staff is on site ready to take your call and assist your drivers. From rental needs to towing and just a friendly voice, CEI delivers day in and day out.

A Well-Trained and Well-Informed Staff
Employees entering CEI go through several weeks of training before taking their first claim or speaking with a driver. CEI offers career advancement incentives to employees that follow our continuing education program.

Our staff boasts high levels of industry knowledge. For example our in-house licensed appraisers and quality assurance staff have years of real-world experience in the field. And our subrogation department is dynamite at going after third-party claims because that's all they do.

We never forget it’s all about people.
CEI has always been a tight knit group of people that are friends as much as we are co-workers. As we grew, to maintain that close dynamic our solution was to adopt the now famous FISH! Philosophy, which helps sustain our culture with four key concepts:

	Make Their Day: Create a great impression on others.
	Choose Your Attitude: Decide to have a positive attitude.
	Play: Make the office a fun place to be.
	Be There: Be present emotionally, mentally, and physically.

The volunteer group of 22 CEI staffers, known as the FISH! Team organizes activities and get-togethers for the whole company along with smaller, everyday events. Our activities are not just confined to the office. Each year, the team coordinates Project Good Cheer, where the company raises money for various charities.  The result is a company with a warm, friendly attitude that callers can sense over the phone, and clients can see when they visit.

In addition, to further keep in touch with one another, we publish CEI@the Intersection; a monthly newsletter which highlights employees lives both in and out of work. We never have a shortage of wonderful stories to tell about our growing family.