CEI’s origins are in the body repair business.  In fact, we helped create the fleet accident management
industry more than 25 years ago by pursuing corporate fleet business for the body shop we owned back then.

The key to our initial success in fleet accident management is the same that explains why CEI is the undisputed
industry leader today.  We know how to deliver high-quality repairs for the right price and on time.  We also
know what body shop owners need to do to satisfy customers and run an efficient and profitable business
at the same time.

Shops come out ahead when they work with us
Our network is big because our business model has been proven to work, shop after shop, year after year.  It’s also the reason that we have such long-standing relationship with so many of our network providers.  The average tenure of our member shops is nearly eight years, and some of our partners have been working with us for more than 15 years.  Our familiarity with each other’s standards and procedures helps keep our cycle times low.

High volume is our key to excellence
We carefully manage our network’s geographic penetration and repair assignments to assure that our top shops receive a high-volume flow of business.  Some of our shops depend on us for a large portion of their volume.  When we’re that important to a shop, so are our clients, a factor that helps us secure priority service whenever it’s needed.

Our application procedure is rigorous
When a body repair shop asks to join our network, we put them through the mill.  We can’t afford not to, because we know we can never let growth dilute our effectiveness or quality.

Here’s a short list of what we look for in our repair partners.

	The right equipment
	Highly skilled technicians
	Great customer service
	The highest levels of customer satisfaction
	A stellar reputation among independent appraisers
	Clean and attractive facilities
	Digital information technology
	$1 million in repair liability insurance
	Customer pick-up service