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Streamlined Claim Handling that Lightens the Workload
Our team approach to claims processing speeds up cycle times and reduces repair costs, all while delivering expert, guaranteed body work — All of which keeps policyholders satisfied with your coverage. We make it easy to get started by training each one of your adjusters in person or online on how to use our systems and to fully understand our program. Our streamlined approach means everybody benefits: you, adjusters, agents and most important of all, your customers.
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We'll Dispatch an I.A. if You Need One
We maintain a network of 600 experienced independent appraisers throughout the Unites States and Canada, nearly half of whom are qualified to review heavy-duty truck claims. As are available to carriers and agents to conduct appraisals for non-DRP claims and desk reviews of network appraisals, as well as serving as a referral source for candidate network shops. |
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Leverage Your Claims-Processing Capacity
Instead of a single adjuster working a batch of claims, we deploy a multi-layered team of highly trained specialists. Linked by sophisticated claim management technology, each team member can be tasked to handle the next step in any assignment. This way, we make sure no detail gets overlooked and there's never a serious delay from one step to the next. By outsourcing your repair management to CEI, you create more time for your adjusters to do what they do best: offering highly personalized and better quality service to your policyholders - and with our help, more of them.
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Keys-to-Keys Cycle Time Kept Short
On average, the vehicles we manage spend less than eight days in repair, and our keys-to-keys cycle is well inside three weeks. We continually pursue ways to lower cycle times throughout the repair process. It starts with dispatching of claim assignments over the Internet and ongoing computerized claim communications. It extends to our managed network of pre-qualified collision repair facilities and hands-on attention by professional customer service representatives from shop assignment to vehicle delivery.
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In-House Licensed Appraisers Control Costs, Demand Quality
Our coast-to-coast network includes nearly 4,000 sedan, light- and heavy-duty truck collision repair centers in all 50 states, Puerto Rico, and every province in Canada. Our network speeds the appraisal and repair process while providing your policyholders with the added assurance of a nationwide guarantee..
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Keeping Customers On the Move with Rental Replacements Services
CEI works with more than 7,000 rental locations, covering all of the United States, Canada and Puerto Rico. We can arrange for temporary replacement vehicles for your policyholders, keeping them on the road until their repair is complete. Our in-house rental team will make reservations and confirm vehicle availability. Nationally-negotiated pricing, billing audits and follow ups for rental returns mean lower costs to your company. CEI is also partnered with all major heavy equipment providers. We can reserve everything from panel vans and box trucks to tractor trailers, including tandem axle sleepers and refrigeration units. |
Expand Your Loss Recovery Program
Last year, CEI recovered nearly $ 40 million from third parties. We recover well over 90 percent of the subrogatable dollars we target, some if it even before repairs begin. Plus, we get paid only when you recover. If your subrogration department needs a boost, you need to talk to us. |
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