CEI Announces Three Managerial Promotions

Trevose, PA, June 27, 2017 – The CEI Group, Inc., a fleet driver management company, announced the promotions of Carol Gillespie, Kathy Latzko, and Jen Redanauer.

Carol Gillespie has been promoted to senior director, operations and training development.  The 30-year CEI veteran has assumed additional responsibilities throughout her career and now oversees the day-to-day claims operations for CEI, including driver customer care center, claim workflow management, quality assurance, and training development.

CEI’s customer care center operates 24 hours a day, seven days a week, and includes a team of over 100 customer care and quality assurance agents in our accident management operations. The team provides extensive experience and service deliverables in its handling of over 700,000 calls in 2016.

Kathy Latzko has been promoted to vice president, human capital operations. Latzko joined CEI in 1986 and has been in key management positions in its Human Resources department since 1993, holding the SHRM SCP designation. She has been instrumental in managing the company’s employee growth while maintaining its award-winning culture.

She is responsible for implementing human resource management strategies to enable CEI to recruit, train, and retain a high performing and motivated workforce. She is a member of the CEI Operating Committee and is involved with the operations planning of CEI.

Jen Redanauer has been promoted to Director of Human Resources and Facilities, providing counsel to management on employee-related matters. She is currently earning a Master’s of Science in Human Resource Development from Villanova University. Her career with CEI began in 1996, and her responsibilities also include employee relations, culture and overall development, compensation and performance management, and workforce planning.

CEI Promotes John Wolford to Vice President of Business Process, Quality, and Sourcing

Trevose, PA, June 6, 2017 – The CEI Group, Inc, a fleet driver management company, announced the promotion of John Wolford to vice president of business process, quality, and sourcing.

Mr. Wolford is a 28-year veteran of CEI who oversees the client services team that is responsible for the day to day management of CEI customers, the loss recovery team responsible for subrogation collection – which totaled over $54 million in 2016 – and the salvage operation that sell total loss vehicles for CEI’s clients.

Wolford also oversees the CEI network team that manages the supply chain that has over 4000 collision repair shops including 900 truck shops, and the quality control team of licensed appraisers that review estimates for safety, quality, and cost effectiveness. That group saved over $17 million for CEI customers in 2016.

“I am particularly pleased to announce the promotion of John because he is the epitome of integrity and unconditional dedication,” says Claudia Smolda, Chief of Staff and CEI co-founder.  “He always gives 100 percent in his relations with our repair shop owners, vendors, strategic partners, and employees.”


CEI to Demo new DriverCare™ Prescriptive Analytics Program at the National Private Truck Council’s Conference, Booth #224 in Cincinnati, OH, 4/30-5/2


Trevose, PA, April 24, 2017 –CEI will be demonstrating the next level of the DriverCare™ Fleet Safety Program with its Prescriptive Analytics platform at the 2017 National Private Truck Council’s Annual Conference in Cincinnati, OH, booth #224. Prescriptive Analytics builds on CEI’s earlier Predictive Analytics model, which allows a company to identify “previously-hidden” high-risk drivers, by adding expert consultative recommendation to prevent future collisions.

The NPTC Conference runs from Sunday, 4/30 through Tuesday, 5/2. Members of the Prescriptive Analytics team will be on hand to discuss all aspects of the program, and how it can help truck fleets reduce their accident rate and repair budget.

Using CEI’s exclusive modeling capability, developed in concert with the Virginia Tech Transportation Institute, Virginia, can project, with greater accuracy than previous assessment techniques, drivers who may be “hidden” among a fleet’s safer risk category groups by providing quantitative future collision risk calculations for individual drivers.

According to Brian Kinniry, CEI’s Senior Director of Strategic Services, the actionable data allows the company’s consultation team to provide fleet managers with specific courses of action to best resolve potential future problems.

“Expanded Behind the wheel training, micro-targeted e-learning, managerial coaching intervention, and enhanced customized messaging communications are some of the possibilities to addressing accident prevention among a company’s group of predicted high-risk drivers,” notes Kinniry.


About the National Private Truck Council

Founded in 1939, the National Private Truck Council is “the only trade association in the United States devoted exclusively to the interests of the private corporate trucking fleet industry and its professional practitioners.” The organization represents a diverse group of distributors, manufacturers, retailers, and more from small businesses to Fortune 500 global conglomerates. Top management professionals in the fleet industry rely on the NTPC to provide a community atmosphere for networking and sharing new methods that add savings and efficiencies to their companies.

#   #   #

CEI To Preview New DriverCare™ Mobile Application At 2017 NAFA Conference

The DriverCare Mobile app home screen
displays all tasks for a driver in a simple,
clean design.


Trevose, PA, April 17, 2017 – CEI announced today that it will be previewing a new DriverCare™ mobile application that combines both safety management and accident management services at the NAFA Institute and Expo in CEI’s booth, #1011. The conference runs from 4/23 – 4/26 at the Tampa Convention Center in Tampa, Florida.

The DriverCare mobile application is the first to allow fleet drivers access to both accident management and safety services on the same platform. According to CEI’s Brian Kinniry, senior director of strategic services, drivers will have the ability to start a claim at the accident scene with photo-taking capability, view their company policy assigned risk level, and access safety related assigned tasks from the home screen, such as: motor vehicle record release authorizations, company fleet policy assessments, and online training
assignments. The application will provide a host of other features to allow the driver complete control of DriverCare™ from their mobile device.

Photos of damage, insurance cards, licenses,
VIN numbers, police reports, accident scene,
and location can all be completed in app to
expedite the claims process.

Additionally, manager features will be added into future application releases to allow field managers quick reference to their driver’s performance from anywhere. Further pertinent information on the new mobile application will be provided during the preview demonstration at the 2017 NAFA Conference.

“While we will provide a demonstration of some of the first capabilities of our app at our NAFA exhibit,” explains Kinniry, “we will be developing and reviewing a specific implementation strategy of the program for each DriverCare customer over the next few months.”

# # #

Any questions regarding this release can be directed to
Kevin Reilly, Editorial Communications Manager, The CEI Group, Inc.
Office: (215) 485 – 4241
Mobile: (267) 453 – 1862
4850 E Street Rd. #200
Feasterville Trevose, PA 19053


© 2020 CEI GROUP | Privacy Policy

Our Address The CEI Group
4850 East Street Road
Suite 200
Trevose, PA 19053