Hurricane Resource Page

Tropical Storm Nicholas

Update Monday September 13, 2021
Tropical Storm Nicholas is forecasted to impact Texas, and track through Louisiana this week, with a potential of two feet of rain in isolated areas.  There is a risk of considerable risk of flash and urban flooding, especially in highly urbanized areas, and river flooding is also a concern.
rain forecast map tropical storm nicholas
Rain forecast for Tropical Storm Nicholas from AccuWeather.com

Driver Tips

  • Keep in mind that: services such as roadside assistance, repairs and gas stations may be restricted or delayed during and after a severe weather event.
  • Buy fuel before the storm hits: Find gas stations that are open and selling fuel with Mapquest’s fuel locator here
  • Don’t drive during a hurricane
  • “Turn around and don’t drown” – don’t drive through flooded roads and avoid downed wires
  • Get vehicles to a safe area at a higher elevation, if possible, to avoid flood damage
  • Use company standard reporting process should your vehicle sustain storm damage

 

Storm Tracking

We recommend the following links to keep track of the storm information and the latest updates in the impacted states:

 

 

Hurricane Ida

Update Tuesday August 31, 2021
Ida has been downgraded to a tropical depression, but the storm has left widespread power, internet, and cell tower outages throughout southeastern Louisiana and Mississippi, as well as a disruption to potable water supply in certain areas.  There are a few areas in Louisiana and Mississippi that are experiencing significant flooding, and as the storm continues its path through the eastern US, other states will experience a rain event that has the potential to cause flash flooding and other damage.

 

Status Update from CEI

  • We have not seen an increase in call volume at this point.  However,  we do anticipate this changing as power and cell service is restored in the affected areas.
  • Glass suppliers, and accident repair shops in the New Orleans/Baton Rouge metro area remain closed due to power outages. We are evaluating claims currently assigned to these facilities and our claims specialists will advise clients and drivers if any reassignments will be necessary.

Helpful Tip – What to Do If Your Vehicle Has Been Flooded

Do NOT attempt to start your vehicle.  In certain vehicles, an attempt to start the vehicle after flooding could inadvertently deploy the airbag and cause injury to the driver.

First, look for signs of flooding.  Check your vehicle’s interior for signs of silt deposits.  You might find it on or underneath floor mats, in seatback pockets, consoles, the glove box, and any compartment that is not watertight.  Any damp areas or items inside the vehicle may be signs of water infiltration.

At a body repair shop, experts can remove certain parts from your vehicle to determine how high the flood waters reached, and the specific damage incurred.

If you suspect your vehicle has been flooded, contact CEI at 1-800-227-0101 for assistance.

 

Helpful Links

Louisiana Power Outages Map
Mississippi Power Outages Map

Lousiana Road Closures Map
Mississippi Road Closures Map

MapQuest Fuel Locator

 

PREVIOUS UPDATES:

Update Monday August 30, 2021
Hurricane Ida made landfall yesterday in the Port Fourchon area of Louisiana as a Category 4 hurricane with winds up to 150 mph.  The storm is expected to track through northern Mississippi and northwestern Alabama, with rain events extending into areas of Tennessee, Georgia and Florida.  A state of emergency has been declared in Louisiana, Mississippi, and Alabama.
Damage to buildings is being reported, and fleets are starting to assess the status of their impacted personnel and vehicles.  State DOT agencies are reporting road closures throughout the state of Louisiana and Mississippi.  The storm has left over a million people in Louisiana and Mississippi without power.

 

Status Update from CEI

CEI continues to monitor the situation with suppliers and partners in the affected area and is taking the following actions to assist clients and drivers:

  • Prioritizing all callers in the impacted area who reach our FNOL and Tow assistance lines.
  • Assisting partners in the area with emergency towing needs.
  • Proactively reaching out to area suppliers in the fleet repair supply chain to offer assistance as needed.
  • Monitoring staffing levels to ensure drivers receive quick assistance.
  • Maintaining continued contact with our rental providers to obtain updated status on vehicle availability in the area.

We are compiling a status update of our shop network and will provide updates as they are available. As of noon on August 30th, we can report the following:

  • Repair facilities in New Orleans/Baton Rouge metro area are currently without power.  Claims assigned to these facilities may be delayed or reassigned if delays in power restoration warrant this action.  Our claims specialists will advise clients and drivers accordingly.
  • Repair facilities in the Lafayette, LA area are open and operational.

 

Update Friday August 27, 2021
Hurricane Ida (currently a tropical storm) is currently predicted to impact Louisiana, Mississippi, Alabama, east Texas and the Florida panhandle on Sunday, August 29 as a Category 3 hurricane. A state of emergency has been declared in Louisiana.  We encourage you to stay up to date with local news and weather advisories. CEI’s Contact Center remains ready and available to assist fleet drivers as needed.

 

What CEI Is Doing to Help

If your drivers are impacted by Hurricane Ida, here are areas where we can assist:

  • Fuel Finder Map: Your drivers can use the MapQuest Fuel Locator to find open gas stations once it’s safe to drive. Fuel location detail will provide information about the last time an update from the location was received, and those with updates over 24 hours old are likely not viable options.
  • Prioritizing impacted drivers: Our call center will prioritize calls from area codes impacted by the storm to ensure prompt service for those impacted. Our team is preparing for a potential influx of calls from this area.
  • Updates from  body shops: We are reaching out to our partners in the region. Our team will reach out to repair shops who have customer vehicle repairs in progress – these are particularly vulnerable to additional damage. Due to mandatory evacuations and storm related issues, you should expect delays or closure of accident repair suppliers as well as parts suppliers, auction facilities, rental car companies, and other collision-related suppliers.
  • Rental Cars: Work with CEI representatives on rental vehicle requests. We have representatives who are prioritizing CEI driver requests.
  • If you can’t find your company standard contact information for CEI or your fleet manager, call us at 1-800-227-0101 and we will get you to the right resources!

 

Driver Tips

  • Keep in mind that: services such as roadside assistance, repairs and gas stations may be restricted or delayed during and after a severe weather event.
  • Buy fuel before the storm hits: Find gas stations that are open and selling fuel with our fuel locator here
  • Don’t drive during a hurricane
  • “Turn around and don’t drown” – don’t drive through flooded roads and avoid downed wires
  • Get vehicles to a safe area at a higher elevation, if possible, to avoid flood damage
  • Use company standard reporting process should your vehicle sustain storm damage

 

Storm Tracking

We recommend the following links to keep track of the storm information and the latest updates in the impacted states:

CEI will continue to monitor the situation and provide additional updates as the situation changes. If you have questions, please contact your CEI account representative.