Collision Management

CEI’s provider network consists of some 4,000 sedan and light-duty collision repair centers as well as 1,000 medium- and heavy-duty truck repair shops across the United States, Canada and Puerto Rico. These providers must pass our rigorous quality standards, and we continuously monitor their performance to ensure timely repairs, competitive pricing, and ongoing fleet customer satisfaction.

CEI’s quality control department of licensed physical damage appraisers reviews every fleet accident repair estimate from our network shops, looking for opportunities to save money on parts and labor. They also are experienced at finding savings on work truck repairs.

We ensure that every repair meets each client’s standards for quality and vehicle safety. Our fleet accident management operations team makes sure repairs remain on schedule and that customers’ vehicles are back on the road as quickly as possible. And, our online customer portal, ClaimsLink™ Express Lane, provides 24/7/365 visibility of every claim.

Finally, we are adept at finding temporary rental replacement vehicles – both cars and trucks!